Returns & Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. We do not provide returns, exchanges & refunds for sale items. Items still in transit are NOT eligible for refund, you must first receive the item via postal service, request the return warehousing address, and return the product in which you would like a refund for in order to receive the requested refund. Once returned, the item(s) must be in the original packaging. If an item is received by the customer in perfect condition and as described, the item is not eligible for refund or exchange.

Several types of goods are exempt from being returned and/or exchanged. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Swimwear & swim suits, bodysuits/playsuits, or undergarments/intimates
• Other health and/or personal care items
• Gift cards
• Downloadable software products
• Sale/Discounted items

To complete your return, we require a receipt or proof of purchase (namely, your order confirmation).

Please do not send your purchase back to our warehousing manufacturer. 

Refunds (if applicable)
Customers are responsible for paying postage  for items returned, and this postage is not refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@wearethenewretro.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wearethenewretro.com and send your item to the address given to you by our customer support team.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact us for the address to our return package facility.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

 

Updated March 2020